Terms & Conditions
Terms of Sale – www.pro-creative.co.uk
This page (together with the documents referred to in it) sets out the terms and conditions on which we supply any of the products (“Products”) listed on our website www.pro-creative.co.uk (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site – in particular, our limit of liability at paragraph 14 below. You understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
Should you wish to print a copy of these terms and conditions for future reference, press ctrl + p to do so.
1. INFORMATION ABOUT US.
Our site is operated by Printwave UK Ltd Company and Web Design People Ltd (“we/us/our”). We are registered in England and Wales under company number 09179433 and 12292359 and our registered offices and our registered addresses are 57 Ffordd yr Eglwys, Bridgend CF33 4HL and 15 East Avenue, Bridgend, CF33 6NN
2. YOUR STATUS
2.1 To purchase from our site you must be a print reseller (a business whose activities from time to time include the sale or resale of printed products) and have a valid Pro-Creative account, which you can register for using our site. We may from time to time ask you to demonstrate that you are a print reseller. We reserve the right to remove accounts for any buyers found to be non print resellers. On account removal, any active orders will be refunded and will not be processed.
2.2 In addition to paragraph 2.1 above, by placing an order through our site you warrant that:
2.2.1 you are legally capable of entering into binding contracts; and
2.2.2 you are at least 18 years old.
2.3 If you are placing an order through our site on behalf of a business, you warrant that you have the necessary authority from that business to place the order.
2.4 You agree only to provide a third party’s personal information if they have given you express consent to use it in respect of the Products you have ordered.
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation”). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us (“Contract”) will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.
3.2 As all of the Products will be made to your specification or will be personalised by you, you will not have any right to cancel the supply of any of the Products once you have placed an order. If, however, an order is incorrectly placed, please contact us as soon as possible by telephone at 0800 161 3235 or email at firstname.lastname@example.org. If your order has not yet been submitted to print, we may (at our sole discretion) allow you to cancel the order and issue a refund to you to enable you to place re-order the Products. However, if the order has been submitted to print, we will be unable to issue such cancellation.
7.2 Unless otherwise stated on our site, we have a turnaround option (depending on the product and quantity) of 5 working days from artwork sign off. This relates to production time and does not include the delivery day. We use DPD to deliver all Products and these are sent on a Next Day Service excluding Inverness, Highlands, Northern Ireland, Isle of Man, Isle of Wight, Paisley and Aberdeen which will be delivered on a Two Day Service. The turnaround dates are estimates and cannot be guaranteed.
7.3 Working days are Monday to Friday, excluding UK Bank Holidays.
7.4 All Products will require signature upon delivery. If anyone other than the intended recipient signs for the Product and the Product is subsequently not delivered to the intended recipient, we will incur no liability provided that the Product was delivered to the address provided by you as part of your order.
7.5 Delivery is complete once the Products have been unloaded at the address for delivery set out in your order and signed for.
7.6 An individual part is classed as a stand-alone product that may be sold in packages (e.g. in 1000 letterheads an individual part is 1 letterhead). We use our best efforts to deliver all parts to you in one package, but from time to time we may be unable to do so. In that circumstance we will update you by email and will arrange for separate deliveries.
7.7 Where delivery is delayed due to exceptional circumstances or a Force Majeure Event (please see paragraph 19 below), we will process the delivery as soon as we reasonably can and will keep you updated regarding this by email. We will have no liability to you in that circumstance.
7.8 Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us and we will hold these for 5 working days. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address. If you have not contacted us regarding re-despatch within 5 working days, we may recycle the Products at our option and you will need to place a new order with us if the Products are still required.
8.1 You must notify us within 30 days of the date that the Products were dispatched of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action. You should notify us by telephone at 0800 161 3235 or email at email@example.com. If you notify us after 30 days, paragraph 15.2 below shall apply.
10.3 We cannot be held responsible or liable for colour variance on an order that has been printed with us, regardless of when it was printed. However, if you are not happy with the Product that you have received, we may at our discretion offer a reprint or a refund. We are not liable to offer both. Please contact us by telephone at 0800 161 3235 or email at firstname.lastname@example.org if you wish to discuss this further with us.
10.4 For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line as marked on your proof.
10.5 Please be aware there is also a 0.5mm off centre tolerance for trimming on some Products – for business cards, for example, the tolerance on trimming is 1mm.
10.6 The packaging of your Products may vary from that shown on images on our site.
10.7 If you wish to add any additional finishing tolerances, you can do so when completing your order process using our site. If the additional finishing tolerances are at an additional cost, these will be set out on our site.
11. RISK AND TITLE
11.1 The Products will be at your risk from the time of delivery.
11.2 Ownership of the Products will pass to you on delivery.
12. PRICE AND PAYMENT
12.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. We sell a large number of Products through our site and it is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and will notify you. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Products and refund you any sums you have paid.
12.2 Prices include delivery
12.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
12.4 You may pay for Products using PayPal, any debit or credit card using the guest checkout function.
15.1 Claims for damage, shortages or non-delivery must be advised by telephone at 0800 161 3235 or email at email@example.com within 30 days from the date that the Products were despatched.
15.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 15.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.
16. WRITTEN COMMUNICATIONS
17.1 You must give notice to Printwave UK Ltd Company or Web Design People Ltd either at its registered office by registered post at your cost, or electronically using the messaging facility on our site. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in the way specified in paragraph 16. Notice will be deemed received and properly served:
At Pro-Creative we want to ensure that all calls are dealt with in a consistently professional manner and, therefore, calls may be recorded for training, quality and monitoring purposes. You will also be advised of this at the start of each call that you may have with us. If you do not consent to such recording, please let us know and we will either remove the recording from our calls with you or we will contact you by other means.
27. ELECTION MATERIALS
27.1 Under the Political Parties, Elections and Referendums Act 2000, there are rules about putting imprints on printed election materials that printers and persons purchasing printed materials to be used in elections must comply with.
27.2 Election material is published material such as leaflets and adverts that can reasonably be regarded as intended to influence voters to vote for or against a political party or a category of candidates at relevant elections.
27.3 Relevant elections are: Scottish Parliamentary elections, National Assembly of Wales elections, UK Parliamentary general elections and European Parliamentary elections.
27.4 Imprints are information that is added to election material to show who is responsible for its production and publication. It helps to ensure that there is transparency about who is campaigning.
27.5 An Imprint must include the name and address of the printer, the promoter and any person on behalf of whom the material is being published (and who is not the promoter). The promoter is the person who has caused the material to be published. If the promoter is acting on behalf of a group or organisation, the group or organisation’s name and address must be included.
An example imprint could look like:
Printed by Pro-Creative.
Promoted by “Your Organisation Name, Your Organisation Address.”
On Behalf of “Individual or Party being promoted, Their Address” (If the promoter is different from the Party or Individual being promoted).
27.6 The imprint must be clear and visible, this means that if your material is a single sided document you must put the imprint on the face of the document. If it is a multi-sided document, you must put it on the first or last page.
27.7 As the person submitting the artwork you must ensure that your election materials contains the relevant imprint, we retain the right to reject your material if we consider it to have failed to comply with the above conditions.
27.8 Further information and guidance can be found on the Electoral Commission website https://www.
electoralcommission.org.uk/ or by phone on 0333 103 1928
Additionally the Electoral Commission has published guidance about Imprints and how and why they should be used and is available for download from their website:
Guidance for Political Parties at an election: https://www.
electoralcommission.org.uk/ sites/default/files/pdf_file/ Factsheet-for-political- parties-Electronic-materials- and-imprints.pdf
Guidance for Non-party campaigners at an election:
You can contact the Electoral Commission directly for further information via their website: www.electoralcommission.org.uk or by phone on 0333 103 1928.